Airlines lost all my bags and is not being helpful at all in tracing them. Value of baggage is over $25,000. I expect a full refund and expect to be compensated for the loss.
The flight was excellent. The airport need to adopt some system that make the travelers less tired.
Both outbound (on 12/06) and inbound (today’s) Qatar flights were late. The delay today made me miss my connection and added 7 hours to my 30-hour journey making it 37 hours of traveling! Very disappointed with Qatar.
TV monitors are very old. Touchpad does jot work well.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Services are the best"
Pro: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Contra: "Some alcoholic drinks"
Pro: "Amazing trip Qatar airline is great"
Pro: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Contra: "Leg-space between seats specifically when the person in front of you reclines"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "Yes overall probably the best flight to Chennai from DC"
Pro: "crew is good and helpful."
Contra: "The food was terrible. Needs to improve the quality of the food."
Pro: "Stuff are so excellent clean plane good food"
Pro: "Crew was friendly."
Contra: "We requested the wheelchair but it wasn’t provided"
Pro: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Contra: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The food"
Contra: "No tv monitors or any entertainment"
Pro: "Too tired after almost 24 hours traveling. No complaints."
Pro: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Pro: "Food was excellent and the crew updated us through out the flight"
Contra: "That fee for overweight was excessive"
Pro: "business cabin nearly empty. comfortable seats"
Contra: "Expensive WiFi"
Pro: "Spacious for economy, pleasant flight attendants"
Pro: "The ease of connection from New York to Nagpur. It was a breeze."
Contra: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Pro: "Food was very good and plentiful"
Pro: "Good food, overall good service"
Pro: "The Crew has been excellent"
Contra: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Pro: "The airplane seats in economy were comfortable for the very long flights I took with Qatar Airlines. The seats had enough room between the back of the other seat. The seat reclined to a comfortable position. The seat back provided a built in head rest. The TV's in the seats were the largest I have ever seen on a flight in economy. The staff were helpful and great. The food and drinks provided were decent!"
Pro: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Pro: "Food, entertainment options, comfortable seats, warm blankets"
Contra: "My volume did not work well on the entertainment system."
Pro: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Pro: "I took advantage of the upgrade offer, and it was well worth it."
Contra: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Contra: "Business class luggage came late."
Pro: "The same as the flight from L.A to Doha, did not feel the time passing..."
Contra: "I have nothing to complain about..."
Pro: "It was normal flight"
Contra: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Pro: "The Crew The Food"
Contra: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."
Pro: "Great service and excellent flying!"
Contra: "Food was a bit dry"
Pro: "Exceptional service!"
Pro: "The foods on the plane and the time as they said it happened I mean no delay."
Contra: "The most thing the foods were hot and fresh."
Contra: "my flight was delay 24 hours"
Pro: "Felt like a new plane, with great service!"
Pro: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Pro: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Contra: "The food"
Pro: "The business cabin and the customer service was superb."
Contra: "The food"
Pro: "Over all it was a good experience"
Contra: "IEvery thing was fine."
Pro: "-Cleanliness -on time arrival"
Contra: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Pro: "Cabin crew friendly and efficient, great service"
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "The cleanest of the airport and the airplane"
Contra: "The 15 hours layover"
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Contra: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Contra: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"
Contra: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Pro: "It got me where I wanted to go, non-stop, for a reasonable price."
Contra: "The economy seats seem to be narrower than they are on other airlines."
Contra: "I missed my flight because of the delay in Zurich"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Contra: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Pro: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Contra: "Boarding was incredibly chaotic, seats were old and uncomfortable."
Pro: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Contra: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Contra: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Pro: "The stewardess is very polite and accommodating n"
Contra: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Pro: "Life is beautiful"
Contra: "My fellow passenger fended off my sexual advances like a pro"
Pro: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Contra: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."
Pro: "The flight was comfortable and very timely."
Contra: "Very little leg room."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "Very organized airline. Friendly staff."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "The crew was very very nice and flight was very quick."
Contra: "No entertainment at all, music nor tv :/"
Contra: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "The plane crew was really nice always there for my needs."
Contra: "The seats were uncortable my chair was very wobbly."
Pro: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Contra: "No tv, maps or entertainment at all."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Plenty of food and drinks, pleasant crew"
Contra: "economy class eats sold as business class !!! very poor and cheap strategy --"
Pro: "Was on partner airline Austrian Air. Very good service."
Contra: "At Vienna gate G31 it was difficult to hear announcements."
Pro: "Great grew, great flight. Thank you!"
Contra: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Pro: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Pro: "Attentive flight attendants"
Pro: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Contra: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pro: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Contra: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"
Contra: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "That we landed safely"
Contra: "Flying with other company"
Pro: "We had an excellent flight! The crew of flight attendants were great! The food was delicious! The flight arrived to Budapest 30 minutes early! What more could anyone ask for? Perfect! Thank you LOT Polish Airlines!"
Pro: "The Crew"
Contra: "Free food"
Pro: "every thing was great. Could not have been better."
Contra: "It was perfect."
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Contra: "Tight seat places. No food unless paid for."
Pro: "It was on time and flights itself was pleasant."
Contra: "My luggage is lost and I hope it will come on the next flight to Yerevan."
Pro: "The flight crew!"
Contra: "Missed my original flight, it actually left 10 minutes early! Came late from NYC and had no info or assistance on that flight at all!"
Contra: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Pro: "There was no crew that I noticed....it’s like they were just working for themselves."
Contra: "Some of the worst, ergonomically incorrect, hard as rock seats I have ever encountered on a commercial aircraft!"
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Contra: "Worst experience in all aspects I ever had. Starting with problems with carry-on luggage. Late boarding without even explanation. Stiuardesės ignorance during flight. Open racism on plane and Warsaw airport from crew."
Pro: "On time"
Contra: "Baggage destroyed"
Contra: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Pro: "The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged."
Contra: "The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water."
Pro: "On vote pour le thème magnifique merci beaucoup"
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Pro: "Seat comfort. Smooth flight."
Contra: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."
Pro: "Price was cheapest for us, so we bought with LOT. Turns out that you get what you pay for."
Contra: "Flight was over an hour late. Boarding involved remaining in an extremely crowded bus for more than 30 minutes waiting, without apparent reason. No food or inflight entertainment"
Pro: "Poor boarding processs"
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Contra: "Because of them not knowing their job I had to spent extra 1000$..."
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "Crew was great."
Contra: "No on-board entertainment."
Pro: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."
Pro: "I can't give any review, because I cancelled my flight."
Pro: "Everything was perfect. The best flight ever! Landing I didn’t even feel a thatched to the grand"
Pro: "They was in time what I was like"
Contra: "The other passengers didn’t stay at the seat they change the seats, and the seats was dirty"
Pro: "Flight was smooth with no problems."
Contra: "No entertainment system."
Pro: "Easy long travel very comfortable"
Pro: "Appreciate the heads up on flight changes"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Pro: "The flight attendants seemed nice and courteous."
Contra: "They didn't start boarding until 5 minutes before take off and this was just onto the bus that would take us to the airplane. There was no communication why they were running so far behind. Once we landed in Warsaw, we sat on the plane for around 20 minutes waiting for them to bring the bus to pick us up and remove our luggage from underneath. I had a connecting flight I would have missed if it wasn't delayed. They also had the door open while waiting and the heat and humidity was pretty stifling with everyone already standing up waiting to disembark."
Contra: "The flight and the food All complete horror"
Pro: "Friendly staff, clean airplane, electrical sockets available."
Contra: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Pro: "Good stuff"
Contra: "The chair is uncomfortable"
Contra: "When checking in we were told to stand in a long line to drop our bag after getting our boarding passes from a machine. After standing in line for 30 minutes the woman at the counter said we were in the wrong line and was extremely rude as if we were stupid for not being able to follow the Polish signage. We had simply stood in the line we were directed to. Counter clerks not very pleasant compared with other airlines!"
Contra: "Boarding started at least half an hour late."
The bad reviews made me worry so much as we are flying with a 17 month old but the flight and service was amazing!
Need reclining seats to help sleep as not much else to do :)
Seats and meal should be included in the ticket price
Contra: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Pro: "Service, food and entertainment."
Contra: "Comfort. Flight was cramped."
Pro: "The on-board crew were friendly and professional. The in flight entertainment options were great. And the flight was mostly on time and easy."
Contra: "We had significant issues getting our one boarding pass from the computers and then the workers in the airport. We purchased both tickets together and the one had no issues. However, we got nonchalantly passed off from one employee to another without having anyone seem really concerned for us."
Pro: "We landed without crashing"
Contra: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Contra: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Pro: "Nothing really"
Contra: "The airline should at least provide a snack. It's 4 hrs of travel."
Pro: "Good value/price ratio."
Pro: "Not so comfortable and no any food or drink beverage for free of charge"
Contra: "They should at clean and provide food and drink for free of charges"
Pro: "The flight was very uncomfortable and dirty"
Contra: "Check IN desk, unprofessional and rude employees. Felt discriminated. Never again will travel with this company."
Pro: "The price. It was cheap this time around."
Contra: "The staff isn't exactly friendly and the food is horrible. Do not buy food on the plane. Bottled and canned items are ok to buy, do not trust the rest."
Pro: "Friendly staff. Comfortable plane"
Contra: "Delayed but only 15 min"
Pro: "Always on time and prices"
Pro: "Easy smooth boarding. Peaceful flight."
Contra: "But confusing arrangement of ‘international ‘ and ‘domestic buses at the airport"
Pro: "The flight was on time and pilots provided on time updates."
Contra: "Check-in took 45 minutes. Some passengers cut into the front of the line and airline employees did not do anything about it."
Contra: "1 hour + Late departure both from Copenhagen and from the connection in Instanbul"
Pro: "The tickets were relatively inexpensive."
Contra: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Pro: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Contra: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Pro: "Flight was on time"
Contra: "Too much waiting for boarding and staff was not friendly"
Pro: "price. flight. comfort. convenience"
Pro: "The worst airport ever"
Contra: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Contra: "They lost several passengers’ luggage including mine."
Contra: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Pro: "good crew."
Contra: "very not comfortable chairs"
Pro: "Crew was nice Price was good Food was good but expensive"
Contra: "Beverage was not there not even soft drink or water Boarding was not okay it took us 10 minuets standing in airplane shuttle to Big long lan to reach boarding desk Expensive food to buy"
Contra: "No AC in both aircrafts!"
Contra: "The none sense of explaining why I cant go on the plane ... according to there website I should have 2 stamps from the lebaniese authority on my passport one for going in and one for going out which I gladly provide them with... the responsoable for the check in at Frankfurt Airport and according to him was communicating with "pegasus Airline" in Istanbul by WhatsApp and just kept saying "those can't fly today" the funny thing he was writing in german and refuse to give me there number so I can explain the situation now the main reason why i couldn't go on the plane because I wasn't once in my life in Turkei which makes none sense according to there website I contacted them with Emails and they answered me that I should have the 2 stamps if i want to fly from Instanboul to Beirut which I already have but the haven't notice that i didnt even got ob the plane at the 1st place .... the huge amount of nobe sense, stupidity, the lying that there is no Pegasus airline office ath the airport and the 0 responsibility for there actions can provide you guys with a picture of how they behave with the customers"
Contra: "Old plane"
Contra: "We were delayed 7 hours without any explanation or compensation or apology."
Pro: "An early landing made my onward journey so much easier."
Pro: "Absolutely nothing"
Contra: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Pro: "Absolutely nothing"
Contra: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Pro: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Contra: "120 Euros for 10 kilos over in checked baggage. I have never in my life been charged such a fee with any other airline. With that kind of money, I could have flown a much better airline, with working AC, complimentary WATER, and a plane that at least doesn't smell like stale, sweaty nastiness. Pegasus is a joke and will never see a penny from me again. Not to mention that you have to take a bus to the airports from the plane!!! All in all, you will get treated like a very low class citizen on this airline."
Contra: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Pro: "No problems at all, everything was OK and most important, on time"
Pro: "it's fine. It gets you from point A to point B."
Contra: "It's almost outrageous that they don't give water."
Contra: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Contra: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Contra: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Contra: "the air conditioner didnt work in the plane and they took very high rate for extra bag of 180 Euro!"
Pro: "Nothing in particular"
Contra: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"
Contra: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Contra: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Pro: "The crew was very nice and attentive."
Contra: "Not even water is offered. You must buy everything. We boarded over an hour late and then sat on the plane for nearly an hour. Seats very uncomfortable. A lot of very small and upset children. Due the late take off I had no time to get food during my layover and so I bought a hot meal. It was mediocre at best for 11 euro. There was no drink served with it but sold separately. Then it took over an hour for my tray to be picked up."