The on ground check in staff could have been more efficient.
Contra: "Love it! Next time, I will for sure buy tickets from Kayak"
Pro: "Everything, one of my favourite airlines"
Pro: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Pro: "Good check-in experience."
Contra: "Entertainment Systems are old, low-resolution and difficult to view & operate compared to, say, A380 aircraft. Some did not work. Seats were cramped. One recliner was broken. Cabin crew smiled less. African legs should not have lower quality of equipment and service than other legs."
Pro: "It was a less old plane than in my JNB-DXB flight, but still old."
Contra: "The outdated and unresponsive entertainment interface, the lack of legroom under the seats, and the fact that the already-limited legroom for middle seats must be shared, leading to tensions between passengers."
Contra: "more western vegetarian options"
Pro: "The Cabin Crew is pleasant when you are boarding the plane"
Contra: "If you sit towards the back of the plane, you risk not being served at all due to the short flight. If you are served, you get 10 minutes to eat before they have to pick up the trays."
Pro: "Entertainment was awesome. Lots of new movies"
Contra: "Flight was 1 hr delay and we missed our connection flight. That was the most frustrating from the trip. Crew and aircraft was okay nothing special like I expected."
Pro: "Entertainment system"
Contra: "The food and the crew way of speaking to people"
Pro: "Everything Was Just Perfect"
Pro: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Contra: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
Pro: "Comfort and food, good seats but extra cost."
Contra: "Bad value Internet in this day and age."
Pro: "Good food friendly staff"
Pro: "I did like the cleanliness ."
Contra: "Crew was not friendly at all . Stewerdess did not smile at all .. only to their “favorite “ 2 or 3 passengers. I can’t believe I did not receive a hot tea on the way to Athens or the way back to Newark."
Pro: "The flight"
Pro: "I felt very pampered!"
Pro: "Comfortable seats, nice crew, good entertainment selection"
Contra: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Pro: "Emirates is everything we can wish"
Pro: "Crew was excellent but seemed stretched ."
Contra: "Overall ICE was great but didn't seem to have many new films"
Pro: "Comfort, amenities"
Pro: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Contra: "Movie channels and music could be easier to use"
Contra: "The food selection was limited and not tasteful!"
Pro: "Good facilities, food and entertaniment. Seat comfort not so good."
Pro: "Very Kind"
Contra: "My seat assignment"
Pro: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Contra: "Excess baggage kilo rate is much more expensive than most airlines"
Pro: "New aircraft."
Contra: "Not enough storage space. Beds not the most comfortable. No wi-fi."
Contra: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Contra: "I was not let onto the flight in Entebbe because I arrived at the airport an hour before the flight departed. I was given no notice of this rule (apparently only applicable on Emirates flights) and was forced to delay my trip 2 days and pay an additional $1045 for a replacement flight home."
Pro: "Nice food. Fast boarding. Liked the small bag with travel products."
Contra: "Crew gathered blankets 30' before landing while the cabin was really cold. Crew didn't ask if you want sth to drink and were just passsing by with the trays.Movies didn't have english subs while at the same time sound was bad."
Contra: "It was delayed for 8 hours!!!"
Contra: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Pro: "I like the food , yummy"
Contra: "I was in window seat. When serving food and beverages crew didn't give much concern."
Pro: "Staff was great, plane was comfortable."
Contra: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
Pro: "The air conditioning worked properly"
Contra: "You asked for a drink and they never return☹️"
Pro: "Received a flight credit"
Contra: "Emirates overbooked the flight and we were bumped."
Pro: "Dubai was fun."
Contra: "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
Pro: "Customer service, food was good. Even though the flight was long, the crew did the best that they could to make it comfortable. They were generous with drinks, made sure we were comfortable. Will definitely do it again."
Contra: "Lost channels at times. the electonic system can be finicky at times, doesn't respond to touch right away. One of my suitcases came torn on a part close to the zipper, not sure if someone was trying to cut it. Looks very suspicious but nothing is missing."
Pro: "The flight staff was great! Overall service was great."
Contra: "Ahmedabad and Dubai do not have good line control all passengers gather in the front. Washington Dulles has lanes for zones that is orderly."
Pro: "Crew couldn't have been friendlier!"
Pro: "A380 is great, roomy even for coach. Food is great as always."
Contra: "While most flight attendants are decent, a few are just not that great...making loud noises at the attendants compartments and chatting around while flyers are all sleeping, kick around garbages which makes loud noises too. Also the TV screen is a little hard to pull up at the front role."
Pro: "Crew v good"
Contra: "Food .. Fish undercooked ... Aircraft bit dated"
Pro: "Easy booking, seat availability, massive music library."
Pro: "Overall the service and the food provided made for a good flight"
Contra: "My flight seat assignment was changed without my knowledge"
Contra: "19H i guess, window seat's screen was not working"
They can improve the food, specially dessert.
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Excellent services"
Pro: "Awesome crew and comfortable flight. Food was good also!"
Contra: "Nothing really. There was plenty of room this flight so wide and I had the ability to sleep a little more comfortable."
Pro: "Boarding was smooth."
Contra: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "The crew provide good service but personally i did not like the food that could be lot better."
Pro: "Crew was awesome"
Contra: "Food quality need to improved"
Pro: "Seat was comfortable and entertainment selection was good."
Contra: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Pro: "aircraft so silent"
Contra: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Pro: "The attendants were great."
Contra: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Pro: "Crew were friendly"
Contra: "Food could be better and frequent"
Pro: "Crew was friendly."
Pro: "amazing except for the entertainment system"
Contra: "Better entertainment system , 6 hours flight is tough without it"
Pro: "seat was great"
Contra: "flight attendant should be nicer"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "Food was great."
Contra: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Pro: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Contra: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Pro: "Attentive service - woke me up before landing (as instructed) and served a meal."
Contra: "Boarding on Doha was chaotic"
Pro: "The airplane seats in economy were comfortable for the very long flights I took with Qatar Airlines. The seats had enough room between the back of the other seat. The seat reclined to a comfortable position. The seat back provided a built in head rest. The TV's in the seats were the largest I have ever seen on a flight in economy. The staff were helpful and great. The food and drinks provided were decent!"
Pro: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Pro: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Pro: "Overall services"
Contra: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Contra: "Entertainment and food timings are odd."
Pro: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Pro: "Crew and food"
Contra: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Pro: "The Crew The Food"
Contra: "The fact that we (my son and I) had to wait at the airport for over 9hours transiting. right after a 9hr 35miins journey."
Pro: "Boarding and crew were excellent."
Contra: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Pro: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Contra: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Pro: "I am always glad to see a working USB port for charging mobile devices on these 12+ hour flights and was not disappointed here. The list of movies was long. Also positive was the tallest headrest I have experienced in coach."
Contra: "The seat are thinly padded and felt close together, making the already long flight feel even more fatiguing."
Pro: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Contra: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Contra: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pro: "All Qatar employees were friendly and helpful. A great flight!"
Contra: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Pro: "The crew was fantastic!! They saved this rating."
Contra: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"
Contra: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Contra: "Luggage was lost"
Contra: "no one came to help even after asking for assistance"
Pro: "The crew was very friendly and everything else was very good and comfortable on the flight."
Contra: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."
Contra: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Contra: "Not much of space in aircraft"
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "I liked how generous they were with food and drinks"
Contra: "Free WiFi could have made the flight a lot better"
Contra: "Allow business passenger to use front bathroom."
Contra: "Wifi on klm"
Contra: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Contra: "All of the less than good, obvious!"
Pro: "The crew."
Contra: "The time between flights."
Pro: "The socks offered in business were comfortable and nice looking. The red wine was good."
Contra: "The food was just average and the seat not too comfortable"
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Customer care was super supportive"
Contra: "Inflight sandwiches"
Pro: "Reasonable space in economy class seats"
Contra: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The seat was a little uncomfortable but the crew were amazing."
Contra: "There was no wifi on flight"
Pro: "Crew was nice and friendly"
Contra: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "My seat at the window was great and the staff really friendly and courteous!"
Pro: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Contra: "No downsides at all"
Pro: "On time and friendly crew"
Contra: "Boarding needs improvement"
Contra: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pro: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pro: "Face recognition was amazing"
Contra: "Too hot on plane"
Pro: "punctuality of boarding and flight time"
Contra: "attitude of crew in business class: no sense of true hospitality"
Pro: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Contra: "Nothing to say"
Pro: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contra: "Can't think of anything."
Pro: "The entertainment options were good."
Contra: "Flight was cancelled."
Pro: "Wifi on Board"
Contra: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Delayed flight but staff apologized as for safety reasons."
Contra: "Very late arrival"
Pro: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pro: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Contra: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pro: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Contra: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pro: "Jet airways flight till mumbai"
Contra: "Poor legspace in Klm flight till Amsterdam"
Contra: "Only one queue for boarding. Flight late on arrival."
Pro: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Contra: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pro: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Contra: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pro: "quick boarding, responsive Airline stewardess, very polite."
Contra: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pro: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Contra: "lack of meal options"
Pro: "Quick (relatively) flight."
Contra: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pro: "Flight attendants tried their best given what they had to work with."
Contra: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pro: "Excellent service, excellent food."
Pro: "Friendliest economy class service I've ever encountered."
Seating was run down.. needs lots of improvements..
Air France lost my luggage again Its the second time in a week
Pro: "The crew was OK, but nothing special."
Contra: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Contra: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Contra: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Contra: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pro: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Contra: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "The seat was very comfortable."
Contra: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Contra: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Pro: "Flight was on time."
Contra: "In flight complimentary food and drink service could have been better."
Contra: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Contra: "Everything very good"
Pro: "Everything was great"
Pro: "Friendly attendants, entertainment variety"
Contra: "Comfort, food could have been better."
Pro: "The transfer times were excellent"
Contra: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Pro: "Fantastic Crew!"
Contra: "Seats are comfortable but tight."
Pro: "The crew was helpful and accommodating"
Contra: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pro: "FA kept bumping into my seat waking me up"
Contra: "Return the 777 to 9 across"
Contra: "The fligh Washington delay more than a hour"
Pro: "On time, staff was nice."
Contra: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Contra: "shuttle from terminal to plane takes a long time. Flight left late"
Pro: "Liked the transfer"
Pro: "My seat"
Pro: "Friendly crew, good meal and entertainment"
Contra: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Contra: "We were 2h late"
Contra: "Security services at Manchester airport...too long and not friendly at all"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "Plane was comfortable and new."
Contra: "Nothing really."
Pro: "Crew were pleasant most of the time"
Contra: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Pro: "Nice crew, free snacks"
Contra: "For taller people flying economy sucks . The seats are always to small"
Pro: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Contra: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Pro: "Flight was only 50% full. Room to spread out."
Contra: "Leg room cramp. Flight arrived late as a result missed connection home."
Contra: "only there were del;ay at JFK"
Pro: "Great crew"
Contra: "Food could be a bit better. White bread is unhealthy."
Pro: "Flight went smoothly"
Contra: "Flight left late The seats are small and crowded There are no entertainment options"
Pro: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Contra: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pro: "Friendly crew and exit row had nice legroom."
Contra: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Pro: "Lovely crew, clean toilets"
Contra: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Pro: "Food, drinks, and general service on board were all very nice"
Contra: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Contra: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Contra: "Meal choice missing kosher non-gluten combination."
Pro: "I like the service of AF"
Pro: "The fast boarding."
Contra: "The long wait without the air conditioning until our slot in the takeoff list became available."
Contra: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Take too much time to get cpnnection flight. Did not get enough time toget refresh even for going rest room it is not enough time. For wheelchaor person like me face too much trouble. Idont wish to go next time in emirat and fly dubai. Not sugest any senior citizon to fly with this.
Pro: "Today is the third day and my baggage is not received."
Contra: "Vistara Airline ground staff is unable to resolve my baggage claim problem in three days."
Contra: "The crew could have been friendlier and nicer."
Contra: "Turtle service, clumsy staff.. Long lines ups for boarding and buses.... Terrible food"
Pro: "Delay times and the connections were worst. Also fly Dubai flight was worst"
Contra: "FlyDubai has really uncomfortable seats!"
Pro: "Helpfulness of checkin staff, as I was running late due to a traffic accident."
Contra: "I'll never ever be involved with Kayak, FlyDubai, and that pathetic Flight Network again. In thirty-two years of international travel to 80+ countries, I have never dealt with such nonsense. Thanks to all for ruining my holiday"
Pro: "Seats with extra leg room were good"
Contra: "You van only buy food and drinks when the crew do their service rounds of which there were 2 on a flight of nearly 6 hours. 2 toilets for over 200 customers meant long queues in the narrow corridor. Staff were very rude when I asked if I could order a drink. You can pay for entertainment which is fine but you need to have wired earphones with you."
Pro: "Absolutely nothing"
Contra: "That kayak redirected me to Flight Network to purchase this ticket. They used an alternate credit card - not mine- to pay Fly Dubai which precluded me from getting a boarding pass, forcing me to purchase another ticket. My Visa card was billed by Flight Network , but they paid Fly Dubai with a MasterCard that is not mine. BIG PROBLEM!!!!!!"
Pro: "Leg room was okay on the flight. The meal served was excellent and the portion was just right. It was a nice surprise for a flight of it's length. We were happy with the overall experience of the airport staff and the airline crew. The seating area at the gate was the most comfortable of all terminals we passed through"
Pro: "Quick service"
Contra: "Small plane, uncomfortable seats, bad food"
Pro: "We got to sit in the front"
Contra: "The flight was delayed more than two hours and there were no TVs on the plane"
Contra: "Still stranded in airport!!! Weather condition is fair and all other flights left and only Fly Dubai delays without explanation"
Contra: "The flight delayed for 1:40 minuets. The staff changed my seat wich I choosed when I booked."
Pro: "The plane took off and landed on time."
Contra: "Boarding was chaotic and poorly organized. Seats are cramped and uncomfortable. The entertainment system screens did not work. Other passengers were pushy and disrespectful."
Pro: "Nothing to mention here."
Contra: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"
Contra: "No leg room. Did not even get a cup of water without paying. No entertainment without paying."
Contra: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"
Pro: "I made it to my destination safely and planes appeared to be new."
Contra: "Crew was late and unorganized in both Amman and Dubai. Entertainment system onboard did not work. Touch screen was inoperable. We waited on the tarmac shuttle nearly 15minutes because plane wasn't clean. Check-in line was ridiculously long and only one person working. Boarding zones we're ignored a crew member just yelled the name of the flight to signal boarding."
Pro: "the crew outfits"
Contra: "no entertainment, no food, delays, terrible dubai terminal for 8+ hours- you certainly do not get what you pay for."
Pro: "I made it to my destinations (Amman and Dubai) safely."
Contra: "- Airport check-in line was ridiculous. Only two Fly Dubai agents working (1 for regular people and 1 for the crew) - Had to take a shuttle to board the plane. The plane wasn't ready/clean. Had to wait on said bus, packed like sardines for another 10-15 minutes. - Agents in Amman arrived late to the check-in desk and fumbled around for at least 10 minutes finding paper/logging-into the system etc. - MANY Customers stood up WAY before the pilot signaled it was safe. This has to be a safety regulation/problem. Flight attendants did nothing. - The screens/entertainment system on the flight didn't work. Absolutely useless."
Pro: "Nothing really"
Contra: "The delays, chaotic checkin counters at Dubai, slow boarding, seating changes when on board, uncomfortable seats, no food or drinks on board and unfriendly staff"
Contra: "This airline was terrible. They treat customers with no respect. It was uncomfortable, dirty and service was poor. They came once with the cart and charged even for water on a 4 hour flight. The expensive sandwich was old and stale. Entertainment system didn't work. I would avoid this airline at all cost."
Pro: "All the notifications"
Contra: "Your notifications"
Pro: "The only thing negative on my trip is flydubai terminal"
Contra: "You should warn people who are purchasing one ticket from two airlines about flydubai being a different terminal. It caused a great amount of stress to have to go through immigration, get my luggage, exchange money in order to pay for a taxi to get to the other terminal. I barely made my connection. I was not a happy customer yesterday."
Contra: "It was unacceptable I wasn’t able to catch my flight going there and the clerk had no record of our flight and he was very rude. Also had to buy a more expensive ticket just to get there"
Pro: "The crew is incredibly professional and you do feel bad for them."
Contra: "It's the other passengers that are the problem (and that's consistent). The cabin stinks (due to the passengers), they generally don't listen to crew instructions, and it's the only place that every time you land there is someone who is standing up immediately after touchdown and the crew is yelling at them."
Contra: "They have charged a fortune from me to carry my regular luggage . They said I could have purchased the luggage ticket as well . this is I'm hearing for the first time ."
Pro: "40 me on the flight knowing that that my connecting flight was cancelled stayed in Dubai for a day and a half without anyone helping me because I did not fly with Emirates to Alexandria horrible service customer service no one held I would never fly with this company ever again. Martha milagros Rivera"
Pro: "offers transit areas"
Contra: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
Pro: "None every thing was bad."
Contra: "No food or entertainment."
Pro: "Nice FZ team fast and responsive"
Contra: "Not organized crowd and FZ team not capable to organize the change of seats"
Contra: "Crew was very polite. No complimentary entertainment for such a long flight. Entertainment consoles put off lots of heat and not consistently working."
Pro: "On Time Arrival although we experienced a late departure"
Contra: "Passive agressive crew Entertainment system did not work and the screens do not turn off which made sleep impossible and the glare was a great discomfort when the lights dimmed."
Pro: "On offers their rates are good."
Contra: "As family we tend to buy luggage based on need with Credit card. They seem to block online checkin always for credit card payment. So even if you go 3 hours before flight the family cant get seats together. Than you go through drama of convincing people in flight to adjust."
Pro: "Not much actually, apart from being able to get home."
Contra: "Charter behaviour on a long distance flight? Well that is a new low in airlines. Well maybe except from Delta. I guess i can be happy that the crew did not drag people out and i managed to travel safely. That being said, having to pay for everything including water, snack (let alone food) or entertainment on a long distance flight is at least, excuse my French, a dick move. Not pleasant in any way."
Pro: "Inexpensive, but you get what you pay for."
Contra: "Seats are almost laughably small, both in pitch and width. The plane was very hot during boarding as they use both doors and the wind blows through the entire cabin."
Pro: "I got to my destination on time."
Contra: "The cramped, uncomfortable seats. The cold, non-engaged staff."
Pro: "The crews were great on both legs of the flight. Seating was not too bad. When boarding finally started, it was fast."
Contra: "Both of my flights were delayed, and in both situations no one would tell anyone what was going on. Leaving passengers in the dark about their travels is a terrible experience."
Pro: "The only thing that I liked about this flight was the it took off and landed safely."
Contra: "The flight was hot, the attendants were rude, and seemed to feel as though they were burdened a passenger requested something. They did not offer water to anyone (especially elderly people) when the A/C went out. They also lost my bags, and would not deliver them."
Pro: "Option to buy food. 30 mins only from Dubai to Doha"
Contra: "Delay in take off by about 30 mins. Ground services in Dubai sucks and you are treated like low/no class passengers if you fly with other airlines apart from emirates. Transport bus from Term 3 to Term 2 via Term 1 make extra stops as per driver pleases. This would be last time I go via Dubai on other airlines non Emirates. Toilets in Term 2 also sucks and would rather go on the plane...."
Pro: "I didn't like anythinkk"
Contra: "You add one more stop to my flight and lost my bag instead to have vacation I am wasting the time to find the luggage"
Contra: "The flight is cancelled at the last moment. I am staying at the airport waiting for an alternative. No one to compensate you."
Pro: "Help of Mr Jackson and other crew members"
Contra: "A drunk guy make scence at flight was horrible"