Departure gate is left overcrowded & creates a tense environment awaiting boarding. B777 business configuration or pig pens as I refer to them is clumsy, hard to access if you are large, claustrophobic & reverse facing in the alternative. If you are unlucky as we were to draw aisle 14 and reverse facing on both legs going over and returning then preferred meal choices are exhausted by time crew get to u & movie entertainment choice was exactly identical despite flights being 7 weeks apart. Crew abandoned us literally on return home leg when clear we weren’t happy. Won’t fly Qatar again if they continue using B777
Total flight experience was amazing
Could organize boarding better
The best, Qatar Airways is incompatible
It was bad experience i has booking on business class Bombay to doha but they changed airline equipment and had to fly on couch. They promised to get me voucher at get but no voucher or any email Please call me to resolve this problem. Shilu patel 281 948 1724
Service excellence as always
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Recommend Qatar Airways to everyone! Service, leg room, and food are all great.
Seats weren’t clean. Screens need to wiped correctly.
Pro: "So so"
Contra: "More care and warmth"
Pro: "Everything great!"
Pro: "The crew was very good. Seat was comfortable."
Contra: "Running water in the bathroom."
Pro: "All great experience!!!"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Contra: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Pro: "I got a very good seat."
Contra: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Contra: "I wish to have little more room on seat for long flight."
Pro: "Departed on time. Courteous staff."
Contra: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."
Pro: "Awesome leg room in economy. Helpful staff."
Contra: "Main courses weren’t all the great."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Contra: "There was nothing I didn't like about this flight"
Pro: "Food and entertainment was fine."
Contra: "Crew was not very organized or helpful. Need more training/experience."
Pro: "Food was great."
Contra: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Contra: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Pro: "Boarding was smooth; Plane was clean; Flight departed on time;"
Contra: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Pro: "Food was excellent. Service was excellent."
Contra: "Entertainment was limited."
Pro: "decent leg room. the staff was accommodating"
Contra: "the brea was har. some of the food was overheated thus making it hard to eat"
Contra: "Too many security screenings including the airline’s itself.!!!"
Pro: "Great service and crew"
Contra: "Out of Vegetarian food. As per them it was because ticket was booked less than 24 hrs"
Pro: "Very nice. Everything was great."
Pro: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Pro: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Contra: "Delayed for 4.5 hours. Extremely bad customer service"
Pro: "Over all it was a good experience"
Contra: "IEvery thing was fine."
Pro: "-Cleanliness -on time arrival"
Contra: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Contra: "long long long trip in the middle of the trip ther is no water to wash my hands"
Pro: "It was excellent."
Contra: "It was excellent."
Contra: "They arbitrarily switched the flight one hour ahead of schedule, with no notice so half the passengers ended up missing it."
Pro: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."
Pro: "Wonderful staff, service, food and comfort."
Contra: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Pro: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Pro: "Absolutely nothing!!!!!"
Contra: "Again, our flight was cancelled without notification!!!!!"
Pro: "The service was great"
Pro: "Food, service, staff at the counter"
Contra: "Cant think of any"
Contra: "Expect more then OK from Qatar."
Departure times were late
Qantas and Emirates flights were awesome, the timing of dimming lights to encourage sleep was great and the food service and timings were perfect. bathrooms were clean and enough legroom in economy
Contra: "Horrible food snd mostly chicken or beef choice no seafood of veggie choice"
Pro: "I was stopped at gate check in and taken to one side as passport security had reported that I was intoxicated. I was badly injured in the armed forces and have lost my hearing which affects my balance. I asked for an aisle seat as I'm a big guy as s personal trainer. But was given seat E. Next to a huge obese guy. He slept whole journey, must of had nightmares and jumped and banged me repeatadly. I had the first meal, which was not great but edible. I couldn't eat it properly as I couldn't move my left arm due to the blob Sat next to me. I asked the stewardess to wake me at the meal times so I could get more food. She didn't. Not once. I couldn't even get out the seat to go toilet or get any of the help yourself stuff outside the toilets due to the fat blob I was put next too. Totally disgusted with the whole flight and crew when everytime I've used the same company before it was excellent."
Pro: "Very personable and always a smile."
Contra: "Best business I have the pleasure of enjoying."
Pro: "Crew were excellent"
Contra: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Pro: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Contra: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
Pro: "Easy check in and comfortable flight. The crew are very helpful."
Contra: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Pro: "The space in the 380"
Pro: "Comfort and service on boat"
Contra: "Check in and flight connection not as promised..."
Pro: "Flight itself was normal. Flight crew was adequate and courteousdr"
Contra: "Drunk passenger has to be removed prior to take off. Thus delaying takeoff and arrival. Apparently this flight is a connecting flight for many. Well the different awful body odor form numerous passenger is offensive. Especially for such a long flight. Economy can be torture"
Pro: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pro: "Leg room is always great!! Also the staff a brilliant!!"
Pro: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Contra: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Pro: "Quality airline -new and clean plane with good seats and AV set up"
Contra: "length of flight...."
Pro: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Contra: "The delay to get on the flight, hard with a toddler."
Pro: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Pro: "Level of entertainment"
Contra: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"
Pro: "Food, entertainment and timely flights"
Contra: "Very poor planning/organizing , as we starved after boarding the a plane because of the bad time management of the food service We also boarded very late in Abu Dhabi"
Contra: "They treat you what kind a color your Skin color"
Pro: "In every way this was an excellent flight."
Pro: "Nice ontime flight."
Pro: "Everything! The plane is the size of a bldg lol! Economy seats were really comfortable, lucked up & sat in an exit row. They feed you, give you plenty to drink in economy! Out flight attendants were superb, especially Vidhi! She was a total sweetheart!"
Contra: "The entertainment gadget was a little loose but it was still usuable & viewable although it would slide down a little."
Pro: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Contra: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Pro: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."
Pro: "The food and service. Toilets are clean"
Contra: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Pro: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse -"
Contra: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Pro: "Cabin crew, very professional"
Pro: "Nice trip"
Contra: "Every thing"
Pro: "Great service all round and lovely staff on board! A delight to fly."
Pro: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Contra: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Pro: "Everything i mean whats there not to like ?"
Pro: "Everything else was good besides the below content."
Contra: "The customer service. After the meals came I pressed my button for assistance and was not attended to at all, there was over an hr before our flight was due to land. I didn't want to move from my seat as the person beside looked busy at work and I didn't know where I would go because I couldn't see any flight attendants anywhere."
Pro: "Crew is very friendly and fast when you turn on the help sig."
Contra: "I can't handle any kind of spicness in my food. I understand you guys try to give out food similar to the place your visiting, but I wish you guys gave out an option of non spicy food just like you do for vegetarians. I would also like to suggest that your crew members come more frequently to give out water. And the last thing I want to say is the most important, Boarding the plane was such a hassle. I would like to suggest that a crew member should come out and organize the way people are going to be boarding. They can say something like, "seats # A-C can you place stand on the left and Busniness Class on the right" instead of having everyone crowd to the front and be pushing each other. Or have those rope lines like they do at banks and make the people form a line."
Pro: "Upgraded to Business Class. On a A380 its really significant."
Contra: "The crew was abit too talkative during non-service."
Pro: "The good was good and the staff treated us with respect."
Contra: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Pro: "Loved the space and comfort and friendly crew"
Contra: "I travel overseas 1 to 2 times per annum. I've always chosen flights based on economical costs only, and most times disappointed by the level of service, quality and overall feel. This time recently, I chose Emirates airline and was impressed by their overall offering. I'm now converted and will fly Emirates ALWAYS!!"
Pro: "The spacious seats and the in-flight service"
Pro: "The extra seating space - made the long journey A bit more bearable and relaxing."
Pro: "The ariplane, movies"
Contra: "The check-in staff"
Pro: "Best airline I have had the chance to fly with. Right up there with Virgin - this time it surpassed. Great staff, lots of room, clean, amenities (blanket, pillow, toothbrush, eye mask, earphones for the movie ), 2 quality meals + meal voucher for overlay redeemable at a variety of options."
Contra: "Response time (over an hour) on requests. I don't believe there was internet available on the second flight?"
Pro: "Emirates was the referrer only. The flight was a Qantas flight hence same as any other Qantas flight. The fish dinner choice was over cooked."
Contra: "I like the luggage allowance-- more realistic than other airlines. The attendants were attentive but perhaps a little overdone on the fake smiles except for the main attendant who had the stressed/more straight-faced look for some strange reason. i probably should have been more tuned into the mechanical visual entertainment on board instead. Got to watch two movies which was great!"
Pro: "Everything emirates"
Pro: "Everything was great"
Contra: "There was nothing to complain about."
Pro: "Live entertainment experience - thanks to that I didn't miss my favorite Saturday game Delicious food and flight entertainment was expectedly awesome also love the timing on food serving which perfectly matched my sleep schedule."
Pro: "Entertainment was fantastic. Flight was on time"
Contra: "I had the sticker on my chair but was left without meals on all occasions. This happened previously as well and all I got was a sorry we forgot."
Food and coffee was very good! Flight attendants so helpful!entertament excellent.
Fly Turkish if you can. Fantastic service. Fantastic food. Istanbul airport is one of the nicest I have been to. Really nice business lounge too.
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Contra: "Was perfect"
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Food! Service!"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "Dismal customer service"
Pro: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
Pro: "Care from the crew and consideration"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "The food, crew & entertainment system"
Contra: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Contra: "Connecting both flights would be good"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "No delays Courtesy of crew Very pleasant fly"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "At least one crew member made an effort to help."
Contra: "We ordered regular vegetarian food without any meat, fish or poultry. We had reserved it at least 2 weeks in advance. Again reminded them at the time of ticketing. Agent went to some one, there was some nodding of heads and we were told to tell crew member in advance. We did it in a written request to head crew. When time came other crew member served us completely ignorant of our request. We were served flash of some animal. We did not want to make a scene but people around were were also bothered. We came out hungry at the other end"
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Pro: "Free wifi for business class HD movies + good quality DENON headseat"
Contra: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Contra: "it was so HOT!!!!!!!"
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Contra: "According to the menu we were supposed to have a choice of chicken or eggplants. When it was my turn - it turned out that there was no chicken left. Fine. Eggplants with some kind of lasagna. This lasagna was just old! Old and dry. And cold. It was definitely not fresh. I asked to warm it up. Got another one. Which was not better actually. That was really annoying. Only after one more complaint I was offered some kosher (and now really good) meal instead."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "The crew was much nicer and attentive."
Pro: "The food was great, the movies were really good and there seemed to be more leg room."
Contra: "The stewardesses talked nearly non-stop when they were not working. It disturbed our sleep on the long flight back."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Pro: "How great everyone was and smooth sailing."
Contra: "Made sure the flight was not over booked."
Pro: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contra: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contra: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Contra: "Only a steward that did not help us with luggage when neede..."
Contra: "Seats were too close together."
Contra: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Pro: "Crew was ok and servicial"
Contra: "Food and reception at door of boarding"
Pro: "The schedule and timing"
Contra: "The airport, some of the crew, the aircraft seats, the entertainment system"
Pro: "The crew was nice and the seat comfortable."
Contra: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Pro: "The crew was excellent."
Contra: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Pro: "Everything was great"
Pro: "The crew"
Contra: "Seats! They were too small!"
Pro: "The transfer times were excellent"
Pro: "The crew was very gentile."
Contra: "No enterteinment on the plane."
Pro: "Extremely hot the plane"
Pro: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Contra: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Pro: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Contra: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pro: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Contra: "Nothing to complain about."
Pro: "It was on time"
Contra: "Hard seats Boarding was 35 min delayed"
Pro: "The food was okay and the staff were friendly."
Contra: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Contra: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Contra: "We were 2h late"
Pro: "Food has improved a lot on business class. Meals are more creative."
Contra: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Pro: "Absolutely everything perfect."
Contra: "Through my own fault I ordered a different seat instead of window seat. :)"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "I like the service. They caring and give snacks, comfort and overall"
Contra: "None. I like everything"
Pro: "Food and service was good and price was acceptable"
Contra: "Very long route"
Contra: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Contra: "Horrible Crew..."
Contra: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Pro: "Plus seat was good. On board crew was nice."
Contra: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pro: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Contra: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pro: "Good cabin, but very conjugated :|"
Contra: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Pro: "It was Amazing staff helpfull and fresh.. love it"
Contra: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pro: "It was on time and the crew was good"
Contra: "The food wasnt upto the mark"
Pro: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Contra: "2 hours delayed..."
Contra: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pro: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Contra: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Contra: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Contra: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Pro: "There was enough leg room"
Contra: "The food was not very nice and the aircraft was really cold."
Pro: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pro: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Contra: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."