The flight was delayed several hours with no update as to when we would be taking off. We finally boarded the flight and waited over an hour on the phone for the bag crew to come and load our bags. After landing in Cleveland, both of our check in bags never showed up and are still missing. This is the worst airport and flying experience I have ever experience
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
Pro: "Young crew, with positive attitude and very kind and helpful."
Contra: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Pro: "Service was good. Flight attendants were friendly"
Contra: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Contra: "Not much legroom and no tv’s on a 10-hour flight"
Pro: "everything from the boarding and check-in process to in flight comfort."
Contra: "Frankfurt Lufthansa ground staff gave us bad advise and sent us on a 2 mile walk for nothing."
Contra: "Space was limited"
Pro: "Nice touches like pillow and blanket, lots of movies and hot meals."
Contra: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Pro: "Yes, seat good."
Contra: "There were delays and not good food. No veggie option."
Pro: "I liked that we got served a lot of snacks and food :)"
Contra: "Nothing honestly! Smooth flight :)"
Contra: "food screens"
Pro: "Smooth boarding."
Contra: "The cramped seats, not a lot legroom and people complained once you reclined."
Pro: "Service from Milan to Toronto was good"
Contra: "Service from Toronto to RdU not so good"
Pro: "Ended up flying with air canada after they switched us"
Contra: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."
Contra: "Late noisy too many children slow boarding"
Pro: "Air Canada is a great airline too"
Pro: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Contra: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Pro: "Beautiful clean aircraft . Superb crew."
Pro: "The flight attendants all were very helpful and seemed to enjoy their jobs"
Pro: "Crew helped us with connections"
Contra: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Contra: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Pro: "Crew was pleasant and helpful, even once we had a long delay"
Contra: "The cabin was very tight and the seats were very uncomfortable"
Pro: "Easy flight and on time"
Pro: "nice and polite crew"
Contra: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Contra: "The flight was about 45 minutes delayed but it was okay with me since I had connection flight and I had a long connecting time."
Pro: "On time and straightforward - unlike the previous night when an Air Traffic Control weather delay prevented a connection at Chicago (no fault of Lufthansa). So I stayed over in Arkansas at home as there was no offer of compensation (hotel or $) for the delay."
Pro: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Contra: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."
Pro: "Our stewardess from Toronto to Germany was the best that I have ever had."
Contra: "Great trip."
Contra: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."
Pro: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."
Pro: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Pro: "The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff."
Contra: "I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack."
Pro: "My trip was from IAH to FRA by Lufthansa flight"
Pro: "Online check in is efficient, staff both at the airport and on board are friendly and helpful. Seats (economy) are OK. Onboard entertainment is good (good choice of films, TV shows and games)"
Contra: "Food - as usual airline food is mostly inedible and unappealing. I usually eat at the airport before the flight and skip the meal onboard."
Pro: "Good entertainment options, large bathroom area on a lower level"
Contra: "Food options and space"
Contra: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pro: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Contra: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."
Pro: "Food, very well organized crew"
Contra: "No leg room, long flight"
Contra: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."
Pro: "Pretty much everything"
Contra: "My frequent flyer number did not show up"
Pro: "All is good except food"
Pro: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Contra: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pro: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Contra: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."
Contra: "It was very cold in the plan. Told the steward and nothing was done"
Contra: "The option to be able to drink enough water."
Pro: "From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely."
Pro: "The variety of entertainment was enjoyable throughout the cruise. Food was nice"
Contra: "The Boarding process was disappointing The crew overall was ok just on two occasions the same flight attendant missed me while distributing snacks and drinks. More"
Contra: "Food was almost cold.... I was in the back section of the planet...."
Pro: "Plane was comfy and staff was mostly real nice and attentive."
Contra: "Plane was late causing all kinds of commotion at the airport where to catch a transfer we were put on a bus for over 20min at 31deg weather with small kids. Not allowed to go to bathroom, it was terrible"
Pro: "One stop flight, faster than a boat."
Contra: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Pro: "Fast flight ,crew was good"
Contra: "Don't cancel the flight and ignore customers when trying to re-book flights."
Pro: "The crew was great, but my seat wasn’t that comfortable."
Contra: "I would probably like them to be on time because I almost missed my connecting flight"
Pro: "Crew was very welcoming and helpful"
Contra: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."
Pro: "Informative to the very minimum."
Contra: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Pro: "Crew provided great service."
Pro: "Everything went good."
Contra: "Movie or general didn't provide closed caption or subtitle for an English language."
Pro: "Seat on aisle"
Contra: "Not being late for my second flight"
Pro: "I am fine with everything"
Contra: "Yes, I agrèe it could be"
Contra: "The flight was canceled without notice."
Pro: "I liked that all flights were on time"
Contra: "I ordered a special meal but for some reason, I was not on the list. The crew decided that I had not ordered one."
Pro: "I liked the quality of the food and seat comfort. Crew were nice and worked efficiently."
Contra: "The delay. And entertainment. Poor selection and unit got cut off each time there was a turbulence. My unit stopped working and when I checked the other seat unit it was working. Luckily none was sitting there."
Pro: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Contra: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Contra: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Contra: "Was delayed. A huge guy was sitting next to me and taking the space."
Pro: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Contra: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Contra: "Having to arrive 6 hours later than scheduled"
Pro: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Pro: "Flight attendants were very kind and pleasant. Meal service and entertainment were more substantial than expected."
Contra: "Extreme delay supposedly as a result of a lightning strike to the plane. About 9 hours delay and a missed connection. The only compensation given for this dealy was a voucher for a 20 Euro meal at the airport restaurant of my choice. I know planes get hit by lightning on average of once a year, but it typically does not take 3 to 4 hours to inspect and confirm the safety of the plane's electrical system. But perhaps better safe than sorrry!"
Contra: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Pro: "Comfortable, civilized"
Pro: "Comfortable seats. Professional pilots. Variety of movies."
Contra: "Food is junk. Arrogant rude flight attendants. No desire to do their job."
Pro: "The food and entertainment"
Contra: "I did not like the terrible services!"
Contra: "They delayed the departure"
Pro: "Lots of movies, food was great and staff was friendly."
Contra: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Pro: "The transatlantic plane was great."
Contra: "No alcohol 2/2 flights delayed"
Pro: "No delays nor complications"
Pro: "Seats were comfortable and the food wasn't terrible"
Contra: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Contra: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."
Contra: "We were late boarding, and then once we were boarded we waited for an hour for a late connecting flight."
Pro: "I would not give 1 star. 0 if possible!"
Contra: "Because of loosing our connecting flight in Warsaw (due to weather...I think, it was never explain to us why our first flight had a 3 hour delay), the boarding staff was very helpful finding us a different route. Well the flight from Warsaw to Berlin, operated by LOT was horrible! No snacks no drinks, not even water on a 2hour flight! Shame on you! I had my wedding gown with me and I asked one of the crew members to put it in one of the closets design for this. And in a broken English she told me 'ya there is a problem' and she showed me the closet, it was full with the crew luggage :( We ended up laying the gown on one seat that was empty! When we arrived at our destination and picked up our luggage we noticed that they broke one of the wheels. Overall very ugly experience with LOT!!!"
Pro: "I like everything food and the chaires very comfortable thanks"
Contra: "Nothing to complain Everithing is excellent easy flight Thankyou"
Pro: "The trip was on Boeing 787, good legroom, and decent seat recline, food was ok and the flight was on time given that most transatlantic LOT Polish Airlines flights are delayed."
Contra: "The aircraft (B787) was a bit run down. Some of the cabin crew were unprofessional, at at times rude to passengers. No wine/beer offered during the dinner service. They offer "gourmet" cafe on-board for purchase, but one has to go all the way back of the plane to make a purchase, the flight attendants refuse to bring it to the passenger, which I found to be strange."
Pro: "Smooth and easy boarding and deplaning"
Contra: "Nothing, short flight"
Contra: "Seats aren't comfortable"
Pro: "I liked every thing the crew was exelent"
Contra: "Dislike to crowded"
Contra: "Crew hospitality"
Pro: "I liked that the food was better by comparison with food served on other airlines (part of Star Alliance)."
Contra: "I think it would be nice that staff /crew addresses the passenger in both Polish and English. Most of the time they used only Polish, did not try to ask in English at all.Of course, if I asked for something in English, they can understand and respond. Also, did you always charge for wine and beer? Otherwise, I appreciated it was not as expensive as on the airport or on other airlines."
Pro: "Just a wonderful experience.The most comfortable plan,The most concerned and efficient crew,wonderful service.I will recommend Lot to everybody."