You have set and are maintaining excellent standards; keep it up!!!
Pro: "Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight."
Contra: "Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming."
Pro: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."
Contra: "Flight delayed, sat on plane on ground for 4 hours then missed connecting flight."
Contra: "70’ late on a 45’ flight"
Pro: "Crew was great. Very friendly and accommodating"
Contra: "Regional jet had hard seats but adequate for 1 he flight"
Pro: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Contra: "See above."
Pro: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Contra: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."
Pro: "Good entertainment options"
Contra: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Pro: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Contra: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Pro: "This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate."
Contra: "The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile."
Contra: "We didn’t make it to Venice due to delays because Boston wasn’t ready for a snowstorm."
Contra: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Contra: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Pro: "Very attentive staff, good food and drinks."
Contra: "We paid for upgraded seats that were still very tight."
Pro: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Pro: "787 is an excellent plane and I could sleep a little"
Contra: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Pro: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Pro: "We did not get on any flight to NY!!!!"
Contra: "Seats recline too far so know leg room. I could not eat my meal."
Pro: "Good product"
Contra: "Seat had some problems, but the crew fixed it for me"
Pro: "Friendly Crew , modern and spacious aircraft B777"
Pro: "The flight attendants were professional and helpful."
Contra: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Pro: "The food was the best I’ve ever had in a plane"
Contra: "Sound quality for the films was awful"
Contra: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"
Pro: "staff was very nice"
Pro: "Easy check in. Crew efficient and personal attention."
Contra: "The gate was changed without significant announcement"
Pro: "Over all I enjoyed flying with Swiss over the past 40 years. This was a first time my experience was not to my expectation."
Pro: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Contra: "Nothing to complain about"
Pro: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Pro: "fast, all good"
Pro: "Professional and polite crew and comfy seats."
Contra: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."
Pro: "So far so good"
Contra: "So good"
Pro: "Perfect service, on time"
Contra: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."
Pro: "Service was great --"
Contra: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."
Pro: "Crew let me sleep!"
Contra: "nothing to report since I slept!"
Pro: "Excellent service"
Contra: "Small jet for transatlantic didn't allow for being able to walk, stretch and move about much during such a long flight, unlike larger airbus planes or larger Boeing planes. Why do airlines hire chefs then serve lousy food!? First meal was so so while wake up meal was really bad. Was so disappointed in Swiss Air so will not fly with them again. Great service doesn't make up for the noted disappointments. Spending a $2-3 more on food would have helped, but placing us in a long flight in such a small airbus plane just won't do!"
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "The entertainment system"
Contra: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."
Pro: "Good frequent food / beverage service."
Contra: "Bathrooms were pretty soiled - may have just been seen between having been noticed by staff."
Pro: "Direct flight"
Contra: "3 hour delay Noisy cabin due to loud engines One could hardly heard the movie audio from the Headphones during movie viewing even after they were replaced"
Pro: "Crew was friendly and made a bad situation as comfortable as possible."
Contra: "The flight was delayed for almost 3 hours for a issue with the pilot's chair. The movies reset in the middle of the showing."
Pro: "Courteous crew, good food."
Contra: "The beer selection could use some work."
Pro: "Wonderfully nice crew. Food is pretty decent even with Economy. Seats are comfortable."
Contra: "Their iPhone App (and to a lesser extend the website too) is awfully slow. It takes forever to gather booking info and check in. Sometimes the boarding pass just don't get delivered to my SMS. Small selection of shows on personal screen. ZRH-HKG flights don't even have touch screens, and the UI is very antiquated."
Pro: "Overall service was excellent and staff was courteous and helpful."
Pro: "First leg was on United (codeshare) 767. The seat pitch on that version was good, even for a tsix-footer. The flight was almost empty, so there was plenty of room to stretch across seats and sleep. In order to avoid dairy, I order kosher meals - and the quality was OK. The cabin crew was nice to start with, and very relaxed and friendly as the flight progressed because of the low-stress service for so few passengers."
Contra: "No complaints."
Contra: "Crew could have been more friendly."
Pro: "Onboard the flight service was fine."
Contra: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return. I ask this issue to be looked at, as I am currently stuck in Athens. I need a ticket to go back to D.C."
Pro: "Nothing. I guess the fact that I made it to Israel?"
Contra: "Your incompetent agents messed up my reservation multiple times. They called my home and emailed asking for a payment, even though my client bought the ticket for me. Then, when I was checking in I realized my name was wrong even though my client has a document that proves she typed the right name. Finally, and AGAIN KAYAK, I arrive at the airport and Turkish Air says the ticket is booked but not ticked. So I had to jump on a 30min wait over the phone trying to solve issue after issue. Never doing business again with Kayak."
Pro: "The crew were all very polite and friendly."
Contra: "Nothing to complain about!"
Pro: "Boarding was on time and We arrived on time."
Contra: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Pro: "Easy booking on Kayak! Good service overall."
Contra: "Seats were uncomfortable, it was really hot! Not enough air conditioners."
Pro: "I had empty seats next to me"
Contra: "The guy that checked me in was very rude and wasn’t smiling at all and then he showed my passport picture to his colleague and they both started laughing. I was trying to use the restroom on the plane but there was a person in there for a long time; I waited outside patiently and then when I got in I brushed my teeth and used the toilet. It didn’t take me that long but the flight attendant knocked hard on the door but she didn’t do that for me with the other guy. I didn’t feel welcomed at all from the crew honestly."
Pro: "Loved the entertainment options!"
Contra: "The crew seemed to be pretty busy"
Contra: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Pro: "Friendly. Lots of food and accessories."
Pro: "Excellent employees from check in desk to flight attendants"
Contra: "Food quality was medicore"
Contra: "There was no child meal dispite us ordering it."
Pro: "The food and entertainment were okay."
Contra: "The staff was rude. The entertainment consoles didn’t work well."
Pro: "Entertainment was great, crew were polite and attentive"
Contra: "Not enough leg room for anyone over 6ft tall"
Pro: "We didn't crash"
Contra: "Took too long. Build a transporter soon"
Pro: "The food was excellent."
Contra: "The middle seat was cramped."
Contra: "Very small space"
Pro: "No delays Courtesy of crew Very pleasant fly"
Pro: "Service is good as well as food."
Contra: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Pro: "Offered us a free meal for the poor service."
Contra: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "Service was exceelent and all crew staff were professional and friendly and courteous."
Contra: "the employees at the check in booth were so rude and unhelpful. I needed a wheelchair because I had a very bad backache, but they refused to help me and they made me wait standing up in line for over 2 hours. It was a very painful experience."
Pro: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Easy checking reasonable wait."
Pro: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Contra: "Nothing. Everything was great"
Pro: "I liked everything"
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Contra: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Pro: "Excellent service and food."
Pro: "Service was outstanding!"
Contra: "I have no complaints!"
Pro: "The company gave us a hotel for the layover."
Contra: "Seats uncomfortable"
Contra: "Rude stewardess"
Pro: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Contra: "Bathroom very dirty with odors!"
Pro: "Food was good. Service was excellent."
Pro: "Excellent flight experience"
Contra: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"
Pro: "I like everything. Flight was so good."
Contra: "I like everything."
Pro: "Food was great as well as entertaiment."
Contra: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."
Pro: "Other than what I've mentioned below, everything was great."
Contra: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."
Pro: "The flight was smooth, the crew was great, as was the food. I am never comfortable sitting on a plane for 9 hours. The overall experience was very positive."
Contra: "Crsmp seating,"
Pro: "The staff was friendly and easy to communicate with. The Food was average, but better than other flights I have taken. The Entertainment system was stellar, new, large screen, tons of choices. This flight really went quickly for me."
Contra: "I had a big problem with the Baggage allowances on this particular flight. I was only allowed 20kg on a long (8hr) international flight, one which I was moving around the world for. If the policy was more like 40kg, there would have been no problems whatsoever and my trip would have been the best I have experienced in a long time. I suggest they improve their regulations quickly to widen their customer base."
No entertainment or food service on this flight. Hence rating.
Left 90 minutes late , they didn’t even give us water or soda thank god I have access to the lounges
Everything was efficient. Plane left on time and arrived on time. Good weather and a smooth flight.
Worst trip ever! Not to mention the 3 1/2 hour delay. Flight attendants were unprofessional and even though I was seated in comfort class only offered to move me further to the rear of the plane to enjoy the onboard movies. Will never fly Delta again!😫😖😤
One of the stewardess is racist towards me.
Pro: "Crew from Washington to Cancún were extremely rude"
Pro: "Baggage handlers extremely fast"
Pro: "The crew was very attentive and had great personality. They anticipated any needs we had."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "Quickly moving through the airport."
Contra: "Take out old planes. It was really run down."
Pro: "The plane was nice"
Contra: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pro: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Contra: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pro: "Crew was friendly."
Contra: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pro: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pro: "Crew was great as always. Friendly and professional"
Contra: "We had a delay that complicated our getting home but all ended up OK"
Pro: "Super comfortable seats. Lots of movie options."
Contra: "Food was not very good"
Pro: "Flight was smooth, arrived early..crew was prompt and courteous."
Pro: "It was on time"
Contra: "Plane too cold."
Pro: "Crew and entertainment options were great."
Contra: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pro: "Standard Air France flight. My wife and I like the Airbus 380."
Contra: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pro: "Fly attenden alwas with a beautiful smile"
Pro: "Nothing particularly stands out. I did arrive safely."
Contra: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pro: "Flight attendants were nice based on the situations beyond their control."
Contra: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pro: "The chekc in person was very helpful."
Contra: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Contra: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."
Pro: "In flight tracking"
Contra: "Irregular serbice"
Pro: "That I landed safely"
Contra: "1st class was horrible."
Contra: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pro: "Great and friendly crew"
Contra: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Contra: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pro: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Contra: "My original flight was canceled"
Pro: "N A"
Contra: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pro: "Delta flew their way back into my heart this time around"
Contra: "Delayed two hours"
Contra: "Haven't made it yet... still on standby in later flight"
Pro: "Got to my placs"
Contra: "Lol put the two fattest people next to each other"
Pro: "The fact that there were no snakes on this plane :-)"
Contra: "Same issue... there were no snakes on the plane :-/"
Pro: "Flight attendants and cookies. That's it."
Contra: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pro: "In-flight entertainment (if you brought a tablet or laptop with you), yummy gluten free pretzels, good flight attendants."
Contra: "A complimentary sandwich would have been nice for a 4 hour flight."
Pro: "The crews were very friendly and everything went as planned. It was a nice flight."
Contra: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pro: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Contra: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pro: "Everything was great"
Contra: "Nothing everything was fine"
Pro: "Great staff , amazing dinner, and the entertainment screen size was best"
Contra: "Seats could be a little bigger"
Contra: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."
Pro: "Crew was very attentive and professional."
Contra: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Pro: "Nice crew"
Contra: "Better food, some entertainment, better bathrooms"
Pro: "Crew was excellent."
Pro: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Contra: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Contra: "better accommodation of passangers"
Contra: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Contra: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Pro: "Efficient boarding, friendly crew, nice range of entertainment options."
Contra: "An economy seat is an economy seat ...."
Contra: "Flight was delayed"
Pro: "Very amazing"
Pro: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Contra: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Contra: "I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight."
Pro: "Touch screen is sharp and responsive."
Contra: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."
Contra: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Pro: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Impecable service. Even worth flying through FRA."
Contra: "Nothing. Everything, as always, great. Keep it up."
Pro: "Everything is good"
Contra: "Food use to be better"
Contra: "Walked a very long way in Frankfurf airport to transfer to another flight."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Efficient boarding, friendly crew."
Pro: "They were nice"
Contra: "They were good"
Pro: "Service was very good, flight was very smooth"
Pro: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Contra: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Contra: "Didn't happen yet."
Pro: "On time all the time"
Contra: "Food getting worse year after year."
Pro: "My parents had a wonderful experience. Very professional and courteous!"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Fast boarding, on time"
Contra: "Too cold in plane, announcements too loud"
Contra: "Boarding three planes to three different destinations from the same gate is very confusing."
Contra: "It was too cold on the plane."
Contra: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Pro: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Pro: "Short and Smooth Flight"
Pro: "They handed out baggage claim tickets for the larger carry-on items early so that passengers had plenty of time to rearrange their items, as long as they arrived at the gate in time."
Contra: "They had 3 flights boarding through 2 doors that led to one hallway, which was very confusing. It took quite a while to retrieve the checked carry-on items, with the effect that most of the passengers were lined up down the causeway tube, waiting. The seats are so very cramped on these puddle jumpers; this was way too long a flight for cramped seats that don't recline. The entertainment was wifi that never really worked."
Contra: "We missed the connection so never made this flight."
Pro: "Best crew ever. By far most friendly staff and excellent service."
Contra: "Nothing that I know"
Contra: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Pro: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"
Pro: "Everything else was fine."
Contra: "I had paid for comfort seats ($140) extra. When I checked in at gate I was given another seat assignment (without explanation). It turned out to not be comfort seat, in fact it was the last row in the airplane. Had to get eh gate agent back, which was not fast. She said flight was full and a family had been spread out. I understand, but you can't just bump me from a paid and selected seat to a standard seat, especially on transatlantic flight after paying $140 extra. There was no apology. She went back to gate and little while later came back with a comfort seat. Some people seem not to have shown up as the seat next to me stayed open as well. It was very poorly handled."
3.5 hours delay will ruin any day!
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
same as from LUX … professional, nice.
Pro: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Pro: "Overall a nice and good flight"
Contra: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Contra: "Bigger seats the new ones are way to narrow"
Contra: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Contra: "Delay due to strike"
Pro: "economy plus seats were nice, great movie selection, especially international movies"
Contra: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Good beverage service."
Contra: "Over an hour delayj for departure."
Contra: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Contra: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "Crew was nice and efficient"
Contra: "Economy seats don’t recline enough."
Pro: "Crew was good"
Contra: "Turn the lights on early making it hard to sleep"
Pro: "Best airline in the business quick efficient and outstanding service What else can you say"
Pro: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Contra: "There were several flight delays and gates were changes a few times."
Pro: "The constant smile conferred by flight attendants through the entire flight."
Contra: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pro: "Very friendly onboard personnel - I really had kind of homy feeling."
Pro: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contra: "Boarding was chaotic and congested with not much information or order."
Pro: "Flying with KLM is a pleasure"
Pro: "The flight was perfect! Great food,movies and I even got to sleep !"
Contra: "All was well!"
Pro: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pro: "I slept pretty much the whole time"
Pro: "Food was excellent, service from staff was friendly, and entertainment options were great."
Contra: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pro: "I got some rest"
Contra: "unable to charge my phone or watch movies"
Pro: "Food was just fine, movie selection very good"
Contra: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pro: "Very friendly service!"
Contra: "They stole my money"
Pro: "Service impeccable!"
Contra: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pro: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Contra: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pro: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Contra: "Flight was delayed due to weather in Amsterdam area"
Pro: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Contra: "Not much to comment on here."
Contra: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Contra: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Contra: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Contra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Contra: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pro: "Quick (relatively) flight."
Contra: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Pro: "Atmosphere, crew were very professional and friendly"
Contra: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pro: "Excellent service, excellent food."
Contra: "Did not get the luggage from connecting flight from Amsterdan to Basel"