The flight was delayed, the aircraft was changed last minute and my partner and I got separated, though we paid for the emergency exit seats. Accidentally I spot it and then it was sorted out.
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Crew were very professional"
Contra: "The seats"
Pro: "Flight duration"
Contra: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Contra: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Contra: "Uncomfortable seats"
Pro: "The crew was very professional and I cannot complain about that."
Contra: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Contra: "Larger leg room"
Contra: "Not having a 3+ hours take off delay"
Contra: "boarding process felt like herding"
Pro: "It's the cheapest you can get"
Contra: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Pro: "Budget friendliness"
Pro: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Contra: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Pro: "Once boarding started it was very fast and flight left shortly after"
Contra: "Seats are very uncomfortable"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Contra: "It was hot and stuffy and dirty"
Pro: "On time without any delay"
Pro: "Everything went to plan and we were very happy"
Pro: "Service, smiling and attention to details."
Contra: "No kosher food."
Contra: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Contra: "Last minute boarding change & overall 1 hr delay"
Contra: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Contra: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Pro: "The staff and flight were top knotch . Could not fault them ."
Contra: "Nothing to dislike ."
Pro: "Absolutely nothing"
Contra: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Pro: "The people are very rude no cooperation"
Contra: "The crew was very rude"
Contra: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Pro: "Cabin Crew and Pilot did their best"
Contra: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Contra: "Was delayed on tarmac due to security error, not their error, but they seemed unwilling to at least give people complimentary water or coffee. Cheap airline they are!"
Pro: "Wizzair suggestion to compensate us"
Contra: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Pro: "nice servers"
Contra: "no kosher food for free"
Pro: "cheap, on time"
Contra: "no reclining chairs, no water free"
Pro: "Nice crew"
Contra: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Pro: "I'm disappointed with your service"
Contra: "I'm disappointed with your service"
Contra: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Pro: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Contra: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Pro: "Staff aboard the aircraft were very nice and so was the passengers."
Contra: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Pro: "The crew in the plane"
Contra: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Pro: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Contra: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Contra: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
This flight from Edinburgh to Lisbon was delayed ‘due to operational problems’ by almost 2.5 hours. The Gate was changed twice so there was a lot of standing around and moving not knowing what was happening. So many delays and changes. Eventually we were allowed out of the Gate to board the plane but something was a problem on the plane so we queued outside waiting for another 15 minutes to board, so frustrating!
do not use Ryanair, delays of more than one hour
We had to stand for 25 minutes after showing our Boarding Passes before being allowed to walk to the plane. It would have been better if they delayed boarding until everything was ready.
They did not Tool uș to TLV as We hâd to do Corona test
Pro: "On time no depay. Peacefully flight"
Contra: "Price of ticket"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"
Pro: "Seats don't recline. Flights are always late."
Pro: "Good pilot"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Pro: "The flight crew"
Contra: "Checking in had insufficient staff to deal with the new baggage policy. This is purely another money making scheme and not anything to do with the customer experience. Not only are there additional costs to baggage but also because of queues was insufficient time in duty free had to purchase food on the flight, no doubt part of Ryanair profit makeing scheme. Flight was still delay 30mins"
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "Friendly stuff, good price."
Contra: "Delay at the airport, also didn't take off anytime soon. We were sitting for over half and hour in the plane. Seats are very cramped too. People over 1.80m / 6 foot have to book an extra seat with more space, otherwise you won't have an convenient flight."
Pro: "Friendly staff on plane, helpful in preflight check in."
Contra: "25 minute wait in hot stairwell."
Pro: "Staff where nice and flight was on time"
Contra: "I flu with my baby 18months and my partner, we were sat separately which didn’t help me at all as my child just kept asking and crying for her dad. No space to put her on my lap as she is a lap child."
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Pro: "We started boarding much earlier than the time on the ticket, but still left on time."
Contra: "The pilots landed in the wrong terminal (it was a domestic Spanish flight but we landed with international flights), so we all had to wait in the airport together without receiving any information for about 20 minutes. The woman working at the airport was very calm and helped us understand the mistake. We are lucky that we didn’t have a connection. I don’t understand how this could happen."
Pro: "Bought priority because of their new carry-on policy, so boarding was quick. Cramped seats but average compared to many other airlines. Crew was amicable. Soft landing."
Contra: "Cramped seats, I’m 6’3” or 191cm and am now used to that. Very little cushion on them, so for flights >2hrs it’s going to be uncomfortable but tolerable. Hate their new carry-on policy; moneygrabbers. No snacks nor beverages for free, even in a 3:30hr flight. No entertainment system. No magazine pocket in seats. No reclinable seats. You et what you pay for."
Pro: "Crew was actually really good."
Contra: "The Lithuanian crew team was far too casual. Service as well. Informal."
Pro: "Automatic checkin done by kiwi, with boarding tickets sent to email."
Contra: "Separate seating. Two of us flew under one booking. We got seats at opposite sides of the airplane, although there were seats available to sit together"
Pro: "Only good thing the middle seat was empty"
Contra: "Small and cramped, tired and old. At least it was a quick flight."
Pro: "You get what you pay for. Nothing less and definitely nothing more."
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Contra: "We had technical problems so our flight was late one hour"
Pro: "Smooth flight, uneventful"
Contra: "Waiting in the rain for boarding- Not very good planning and organized"
Pro: "Great Price if you fly with only a carry on."
Contra: "Nothing extra, but worth it to keep costs down. Boarding was late starting, and a little disorganized."
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Pro: "Room for my bag."
Contra: "Changed Gates at boarding time, twice. Taxied for almost an hour before take off. I was on an aisle seat and the crew kept bumping into me, somehow even when I leaned the other way."
Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."
Pro: "Boarding was ridiculous from both ends of plane with people from back end squeezing past people from front end to find their seats. They list my checked backpack on a flight from Amsterdam to Spain. It took 5 days to get it back. Crazy!"
Contra: "Everyone had backpacks that got checked for free. Why did I pay to check my luggage? Stupid."
Contra: "sit up straight"
Contra: "The dark-haired cabin crew lady was behaving like in a market: shouting, running around, not being corteous at all. Even though I didnt have to deal with her personally, the fact that she was behaving like this with other customers did leave a negative mark on my overall comfort."
Pro: "Food and entertainment was not part of the deal. Fine with me."
Contra: "Everything was fine. 15 minute early arrival."
Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"
Contra: "We had a delayed of more than 6 hours, and they didnt give us in the airport any cupon or something to get some food!!!! More over, they had not report us the reason of the delayed till we were on the plane."
Pro: "Ryanair offers flights to good travel and business locations at the right time of day.The system is designed for efficiency and to meet deadlines. On this flight to London area, flight was half hour late arriving at Dublin but only 7 minutes late by gate time in Dublin."
Pro: "It's affordable and Ryanair offer a lot of routes, so really when you're planning a complicated trip, they're a good option at times."
Contra: "Their check-in systems are really brutal. We were flying with a 20 month old and had overweight bags. We were happy to pay for them but we had to go find an attendant to take our payment because their automated system doesn't do that. I know they're saving money on staffing but I had to seriously consider if it was worth saving a few hundred dollars to go through some pretty epic frustration."
Contra: "Ryanair required a 45 euro penalty fee claiming I had not checked in adequately. I had attempted to on my phone after receiving an email on vacation but the online app did not take me through everything needed. It was not clear when I booked via Kayak that additional information was required prior to boarding the plane. My husband is taking another flight within Spain with Iberia and I called them upon my return to avoid a similar charge. They claimed they do not charge that type of penalty and everything can be handled at the airport. I was told by Rayanair that I had to take care of it at least two hours before flight time and I had to pay the penalty.."