Flying Moscow to Delhi via Qatar Airways turned out bad , firstly the flight from Moscow to Doha is full and that's the reason for crew to not serve foods of choice for some passengers on board. Second bigpoint is doha to Delhi is operated via code share by Indigo. In short IndiGo is a shit airline to fly even domestically in India with because the planes are as bad as the service staff. Don't fly qatar India route in code share flights , especially it is codeshared with IndiGo
Very good crew and service . Can improve on seating space
Comfortable seat, good food and friendly staff
Seats were old and lanky. Food was bad, we got sick.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Crew was wonderful. Comfortable seat with nice meal. Overall loved it"
Contra: "don't know of anything"
Pro: "Breakfast was good; the first meal was average"
Pro: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Pro: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Contra: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Contra: "Excellent service !!!"
Pro: "Crew was nice, attentive and very helpful"
Contra: "More leg room"
Pro: "Crew and flight time"
Contra: "Entertaiment - pleasee TV"
Contra: "Really we enjoyed this fly"
Pro: "Great service from all staff ,"
Pro: "Attention to detail. Very professional."
Contra: "Seat didnt fit to me."
Pro: "Good leg space, friendly crew, excellent plane."
Contra: "This is for ALL airlines: It takes so long to get off the plane!"
Contra: "I missed my flight from Nairobi to kisumu"
Pro: "If you upgrade...it’s pricey but man doesn’t it look nice. Their regular seats are great. Get an emergency seat. Food isn’t kosher and tastes good. Never one complaint with these guys!"
Contra: "If I had to pick one thing...it’s that their free WiFi is only on select planes...not all. Sorry nothing else to dislike."
Pro: "the attention in general for me was excellent."
Contra: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Contra: "Cabin was too hot and not enough bathrooms."
Pro: "I liked staff , boarding was organized food was not very good needs to be improved"
Pro: "Completely satisfied. Excellent all the way!"
Contra: "Everything was perfect. Thank You."
Pro: "Crew was helpful On Time Flight Clean aircraft Good food"
Contra: "seat was not much comfortable"
Pro: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Contra: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."
Pro: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Contra: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Pro: "The flight attendants was nicer on this flight then the US to Doha flight"
Contra: "Seats were not comfortable"
Pro: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Pro: "The crew were all lovely + meals were excellent."
Contra: "The chicken sandwich was horrendous. I saw multiple people take a bite and then put it down and not eat the rest. It tasted terrible."
Contra: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pro: "Everything was good!"
Contra: "I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?"
Pro: "Quick and easy boarding and decent crew."
Contra: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
Pro: "I like everything about Qatar Airways"
Pro: "Quick boarding, semi- spacious seats, decent snack food"
Contra: "Not much to dislike, but I still will NEVER fly Qatar again."
Pro: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Contra: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pro: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Pro: "New planes, Excellent Service"
Contra: "Meals could have been better"
Pro: "the crew were so nice"
Contra: "not enough room between seats"
Pro: "The crew was friendly and helpful."
Pro: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Contra: "The food was mediocre and the selection of movies was very limited."
Contra: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Contra: "It would have better if the flight wasn’t 5 hours late."
Pro: "Good entertainment options"
Contra: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Contra: "We had a huge delay"
Contra: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Pro: "Great entertainment and food- all excellent."
Contra: "Uncomfortable, small seats in Economy."
Pro: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Contra: "A slight delay"
Pro: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Contra: "The delay to fly was the only issue"
Contra: "It was torture in the cramped seats"
Pro: "Lots of room because plane was half full"
Contra: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Pro: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Pro: "Nothing about it"
Contra: "They didn't even take us!"
Pro: "good flight didn’t have any problems"
Pro: "Very courteous attendants."
Pro: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Pro: "Swiss is famous for the punctuality, I actually love the airport too in Zurich, is super clean and modern, very efficient. Food on board was great in Economy as well!"
Contra: "the seats are not spacious enough. I barely had the seats in front on my basically on my laps.. a little bit too claustrophobic!"
Pro: "We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous."
Contra: "Being charged for seat selection. The late hour of departure for the Boston to Zurich flight."
Pro: "Flight was fine"
Contra: "Check in at Nuremberg terrible"
Pro: "Very professional!"
Pro: "Amount of times drinks, water, was served."
Contra: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."
Pro: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Pro: "Friendly and high quality service"
Pro: "Very well organized company beginning with the website, check in, boarding and the flight."
Contra: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Pro: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Contra: "Business class service The hostess forgot my request twice. ..."
Pro: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Contra: "-That I can't always fly Swiss"
Pro: "Food is decent"
Contra: "Really old air crafts with disgusting seats, I don't know when they were cleaned. Wifi options given are horrible, If you really want to provide this option at least provide like full flight or in increments of hours not by data limit, this shows how archaic is your business thinking is!! You have to seriously update .."
Pro: "They put us in a nice hotel"
Contra: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Pro: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Contra: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Contra: "Checking bags took longer than I would have liked."
Pro: "fast, all good"
Pro: "The staff was courteous and pleasant"
Contra: "The exit seats were extremely cold, I had to put on my jacket gloves hat and ablanket Didn't eat dinner, breakfast was all sweet things"
Pro: "The crew was terrific."
Contra: "Economy seating very cramped. Cramped seat conditions, inability of video screen to articulate sufficiently to allow seeing the picture when the seat ahead was reclined."
Pro: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Pro: "The steward was friendly"
Contra: "1) Assigned seat but was allowed to change seat 24 hours before online check in but at baggage drop off at airport, I was shocked that Swiss Air did not abide to our selected seats changed and gave us the initial seat assigned. 2) At airport check in, none of the ground crew able to gave us good explanation or assistance. 3) Enterainment has to reboot twice. Audio selection cannot be play. No USB port for charging phone."
Pro: "Excellent Amount & Quality of Asian Vegetarian Food"
Contra: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"
Pro: "I like Swiss in general"
Contra: "Although on time for boarding, there was a long delay before take off, which made our connection very close!"
Pro: "Crew and overall service was great. Crew was attentive and friendly."
Contra: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."
Pro: "Excellent service"
Contra: "Small jet for transatlantic didn't allow for being able to walk, stretch and move about much during such a long flight, unlike larger airbus planes or larger Boeing planes. Why do airlines hire chefs then serve lousy food!? First meal was so so while wake up meal was really bad. Was so disappointed in Swiss Air so will not fly with them again. Great service doesn't make up for the noted disappointments. Spending a $2-3 more on food would have helped, but placing us in a long flight in such a small airbus plane just won't do!"
Pro: "The crew was courteous and trying their best."
Contra: "The boarding process was quite bad. Apparently their computer system was not working. Waiting, delays. Also, although it was absolutely not necessary they took our carry-on-s with the check-in luggage. Disappointed. First time with Swiss and I though Swiss in general are more organized. But no."
Flight attendants were excellent.
Please know that even in long flights you will be very hungry! There is no real food served. A “flight fuel” box is offered for $10 but it is nothing of substance. And don’t expect to eat in the airport before your connecting flight because you will likely be sitting on on the tarmac waiting to park and get off the plane for the time you had available to grab food as Delta can’t seem to get their flights coordinated to get you there on time!
Great customer service. Safety and cleanliness. Fly delta.
Contra: "Not make me check my carry on when there was adequate room in plane"
Pro: "Seats, service, and peaceful."
Contra: "Delta is always a step above the rest."
Contra: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pro: "Quick boarding and great with accommodating my request for a window seat."
Contra: "Offer in flight entertainment."
Pro: "Arrived almost an hour early, friendly and courteous service, smooth takeoff and landing."
Contra: "More efficient boarding process. Only 2 lines one short line for priority and a very long line for general boarding that wasn't organized by zones, etc."
Pro: "The crew was amazing this round I got good seats"
Contra: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Pro: "Crew was great."
Contra: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Pro: "The ceew"
Contra: "Unorganized boarding and 6 hour delay from expected departure time."
Contra: "Flight was delayed and our luggage is lost"
Pro: "We eventually got there"
Contra: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Pro: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Contra: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."
Pro: "The crew were fantastic and tried their best the delay."
Contra: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pro: "Flight was good. Left on time. Crew was attentive."
Contra: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pro: "Two ladies working in the aisles were very pleasant and nice"
Contra: "Takeoff accelerated too much... nicer to have a longer launch process"
Pro: "Efficient on board crew"
Contra: "Ground crew caused delay for unknown reason"
Pro: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Contra: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Pro: "everiding si so good thanks this is my 2nd time lovet"
Contra: "so organais tritment so good everiding lovet"
Pro: "Short trip"
Contra: "Very hot ride"
Pro: "The service was good"
Contra: "The flight was very rough on landing"
Pro: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Contra: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Pro: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pro: "On time. Most important"
Pro: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pro: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Contra: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Pro: "Delta was so accommodating"
Pro: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Contra: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pro: "Friendly staff and onetime aircraft"
Contra: "Nothing in perticular"
Pro: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Contra: "The hassle and the fact that we had to run to catch the new flight."
Pro: "Hey, they let us off the plane."
Contra: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Pro: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Pro: "It was on time."
Contra: "The plane was dirty and there was a lot of trash around my seat."
Pro: "Everything else fine."
Contra: "Made me check my bag - even though ther was plenty of overhead bin space."
Pro: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Contra: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Contra: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Contra: "the seats are WAY TOO SMALL"
Pro: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Contra: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pro: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Contra: "Delayed for 5.5 hours."
Just to be honest and to take care of people
Contra: "Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone."
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Arrived early, nice bus. Class lounges"
Contra: "Friendly flight attendants, more comfort . Better food. Faster service"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Seat very short & im only 5’2” and it was short even for my legs. Too short for anyone average Otherwise ok"
Contra: "Flight was delayed"
Pro: "Airbus seats, n/a considering short flight"
Contra: "Some staff ignored us in our isle"
Contra: "the seats and service as a whole"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "My previous flights with Lufthansa have been in business class, which is fabulous. However, on this occasion flew economy because I got an exceptionally cheap ticket. I was pleasantly surprised. Obviously the seat was narrower, but had plenty of legroom. The food in economy in Lufthansa is better than most airlines’ business class meals. The crew is very courteous and professional. You really can’t go wrong with this airline."
Contra: "There was no downside."
Contra: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Pro: "The whole trip went smoothly. The price was right. There was a very bad storm in Charlotte before departure. Lufthansa made a delay, and I was very happy about that decision. They were very informative about connections, and emailed important information. Friendly, competent staff!"
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Contra: "It made us miss our fly due to Lufthansa use stroller stairs for passengers to get off the airplane instead as I had my 89 years old mother who needed wheel chair assistance which did not have during that time. And, with my heavy carry on luggage, plus my under seat luggage that I had to hold my old mother that I had to walk to the bus With pretty good distance that took us to another 10 minutes terminal drive. By the time we got to the connection gate to Berlin, the plane already rolled out to the runway. Now, they have to send us to the next fly, which was at another different gate. Overall, this trip made me very disappointed and horrible."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "movie selection"
Contra: "I missed my lufthanza connection"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Contra: "The gate was moved three times."
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Smooth flight"
Contra: "Movie selection is very limited"
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "There was good in flight entertainment"
Contra: "The food was barely edible. I'm glad to have brought a snack in my bag."
Pro: "The on board crew worked hard to make up for the 2 hour delay. I was happy to be fed in the right hour flight, but the food was not very good. I did not download the app for inflight entertainment so I can't rate it."
Contra: "The plane departure was delayed and the passengers were left wondering about the flight. There was no announcement to explain until an hour after the departure time. All monitors showed original departure."
Pro: "You can't beat the German's at efficiency. Awesome!"
Contra: "Houston isn't their hub and I have to put up with United."
Contra: "Didn't happen yet."
Pro: "Boarding was ok. Crews not bad. Comfort ok."
Contra: "Food terrible. Please improve. If Lufthansa will like to continue carrying passengers from and to Nigeria they need to be giving the Nigerian passengers more than pester/spaghetti."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "Service, comfort, movie selections"
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "everything on time on the right place with the right numbers ... perfect ;)"
Contra: "seats on LH435 from ORD to MUC too small and tight"
Pro: "Really everything great"
Contra: "flight entertainment had pretty bad failures. And bathrooms are centralized in center of plane where people congregate so you never know if bathrooms are occupied"
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "The fees for the sporting bag was out of control expensive"
Pro: "The seat i got was great"
Contra: "There was a delay"
Contra: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Pro: "They vere OK!"
Contra: "Food and drinks!"
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "In flight crew worked hard"
Contra: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Pro: "The crew was friendly and particularly one of the girls was always giving her best"
Pro: "Crew was fantastic and with an exceptional service. Food was really good."
Contra: "Maybe the seats coudl be a little bit wider"
Pro: "New dream-liner from Wew to ORD"
Contra: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Pro: "Flight on time, and luggage was at destination. Crew OK"
Contra: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Pro: "Luggage came extremely quickly"
Contra: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Pro: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Contra: "I really can’t think of anything I didn’t like!"
Pro: "I like everithing was great . Thank you ."
Contra: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pro: "Flight schedule, boarding management"
Contra: "No WI-FI service during my return flight, limited options for tv news programs."
Pro: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Contra: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Pro: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Contra: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Pro: "clean airplane. staff friendly and helpful. good movie selection"
Contra: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Contra: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Pro: "Nothing stood out compared to other airlines"
Contra: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Pro: "On time departure, friendly staff"
Contra: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Contra: "They cancel the flight without letting me know!"
Pro: "Good service and on time."
Pro: "People at the desk didn't know or don't wanna say much why we have no plane"
Contra: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"
Pro: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Contra: "Transit time through Vienna was particularly frustrating."
Contra: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Pro: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Pro: "The meal was ok The airplane was clean"
Contra: "Seats were very nerow .No help from the crew . Flight delayed"
Contra: "Complete lack of information and abrupt staff when flight was delayed"
Pro: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pro: "Service was great and the flight on time."
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Crew friendliness."
Pro: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Contra: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Pro: "Pleasant flight crews on all flights."
Contra: "Cramped seating in coach."
Pro: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Pro: "in this case, nothing"
Contra: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Pro: "Decent between chare distance for a medium sized airplane (A321)"
Contra: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Pro: "Attentive flight attendants"
Pro: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Contra: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Contra: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Pro: "The check- in experience was simple and the seat entertainment system was excellent!"
Contra: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Pro: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Contra: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Pro: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Contra: "The food was bad."